Shipping policy
In this section, you will find all the information related to product delivery to simplify the process of receiving your purchases. If you need information on returning items, you can find it in a separate section - "WARRANTY & RETURN".
Free shipping:
We offer free shipping on all orders over $180. Your order will be delivered without any additional shipping charges. Our goal is to make your shopping experience as convenient and affordable as possible.
Delivery Timeframe (US)
For United States orders, we strive to deliver within 6–12 business days from the date your order is processed. Please note that occasional supplier or logistics challenges may extend this timeframe. If significant delays occur, we will notify you via email.
Order processing time:
All orders are processed within 1-3 business days. During peak periods, processing may take up to 5 working days. It is important to note that order processing time is the amount of time required to issue a tracking code and dispatch the order, separate from the delivery time.
Did you enter the wrong address?
If you find that you have entered an incorrect shipping address, please send us an email with the subject "Urgent" immediately, and we will correct the address if the item has not yet been shipped. If the item has already been shipped to the wrong address, unfortunately, we will not be able to refund you for that item. Please double-check the accuracy of this information before placing an order.
Order Number Tracking:
All orders are shipped with tracking numbers, so you can track them at every stage of the way! You will receive a delivery confirmation email with a tracking number as soon as your items are shipped. Shipments may experience delays beyond our control, such as customs or postal delays.
Lost or stolen packages:
In the unlikely event of loss during transport or theft of a package, you have two options available. We can either refund you for the entire order or send a replacement item. It is entirely up to you.
Unexpected delays:
In some instances, some deliveries may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. We thank you for being patience and understanding with us.
Thank you for choosing our store! We are committed to providing you with the best shopping experience for you. If you have any questions or issues, please contact our support team at support@elucore.com and we will be happy to assist you.