Shipping policy

Free Shipping: We offer free shipping on all orders. Your order will be delivered with no additional shipping charges. 

Delivery Timeframe (US): For United States orders, we strive to deliver within 6–12 business days from the date your order is processed. Please note that occasional supplier or logistics challenges may extend this timeframe. If significant delays occur, we will notify you via email.

Order Processing Time: All orders are processed within 1-3 business days. During peak periods, processing may take up to 5 working days. It is important to note that order processing time is the amount of time required to issue a tracking code and dispatch the order, separate from the delivery time.

Order Number Tracking: All orders are shipped with tracking numbers, so you can track them at every stage of the way! You will receive a delivery confirmation email with a tracking number as soon as your items are shipped. Shipments may experience delays beyond our control, such as customs or postal delays.

Lost or Stolen Packages: In the unlikely event of loss during transport or theft of a package, you have two options available. We can either refund you for the entire order or send a replacement item. It is entirely up to you.

Unexpected Delays: In some instances, some deliveries may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. We thank you for being patience and understanding with us.

Thank you for choosing our store! We are committed to providing you with the best shopping experience for you. If you have any questions or issues, please contact our support team at support@tonaliv.com and we will be happy to assist you.