Refund policy

Elucore - Refunds & Returns Policy

At Elucore, your satisfaction is our highest priority. Below is our Refunds & Returns Policy, outlining when and how you can return or exchange products.

1. Returns Eligibility (Standard 90-Day Money-Back Guarantee)

You may return any Elucore product within 90 days of receipt, provided it remains unused, unopened, and in its original packaging. For hygiene reasons, we cannot accept returns if the product has been opened or shows signs of use. Please inspect your order upon arrival before unsealing any packaging.

2. Two-Year Warranty Returns & Replacements

If you purchased our optional two-year warranty, you may return your product at any time during that period for a replacement or full refund. Warranty returns must also meet the unused, unopened, original-packaging conditions.

3. Damaged or Defective Items

If you receive a damaged or defective item, contact Customer Support within 7 days of delivery. We may request photos of the defect. Once approved, we'll provide return instructions and replace the item at no additional cost.

4. Incorrect Orders

If you receive the wrong product, notify us within 7 days of delivery. We'll arrange the return and, at your preference, either send the correct item or issue a refund.

5. Condition of Returned Items

All returns are subject to inspection. If a returned product arrives damaged (beyond its original packaging), we cannot issue a refund or replacement under the money-back guarantee. Please package items carefully to avoid transit damage.

6. Non-Returnable Items

For safety and hygiene, certain items are non-returnable if opened or used. These include, but aren't limited to, personal care products, cosmetics, intimate apparel, and any item that contacts the skin. Review product details before purchasing.

7. Refund Processing

After we receive and inspect your return, we'll email you to confirm approval or rejection. Approved refunds are issued to your original payment method within 7 business days. Shipping fees are non-refundable, and return shipping costs are your responsibility-unless the return is due to our error (e.g., defective or incorrect item).

8. How to Initiate a Return

Visit our "Contact Us" page and provide your order number, reason for return, and any requested photos. Our team will guide you through the process.

9. Packaging Your Return

Securely package your item to prevent damage in transit. We recommend using a trackable shipping service to ensure safe delivery back to us.

If you have any questions or concerns about our Refunds & Returns Policy, please contact Elucore Customer Support via our "Contact Us" page. Thank you for choosing Elucore!